Contact

Last updated: July 10, 2026

Need help with an order, delivery, return, or product question? Contact MIMOLO at help@mimolo.eu or use the form on this page.

For the fastest reply

Please include the details that help us find your order and understand the issue quickly.

  • Order questions: include your order number and checkout email.
  • Tracking questions: include your tracking number if available.
  • Damaged, defective, or incorrect item: include clear photos or video of the item, packaging, and shipping label.
  • Returns: include the item name, reason for return, and whether the item is unused.
  • Product questions: include the product name or product page link.

Response time

We aim to reply within 1-2 business days. Response times may be longer during weekends, Australian public holidays, launches, or high-volume advertising campaigns.

Order changes and cancellations

If you need to change a shipping address or request cancellation, contact us as soon as possible. Orders can move into processing quickly, and changes are not guaranteed once a fulfillment partner or carrier has started processing the order.

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