Returns & Refunds
If something is not right with your purchase, MIMOLO is here to help.
30-day returns
You can request a return within 30 days of delivery. Eligibility and the return instructions for your order are confirmed with our support team before you send anything back.
How to start a return
- Email help@mimolo.eu with your order number and reason for the request.
- Wait for confirmation of the next steps and the correct return instructions.
- Send an item back only after receiving those instructions.
Items with an issue
If an item arrived damaged, incomplete, or different from your order, include clear photos in your email so we can understand the issue.
Refunds
When a refund is approved, it is issued to the original payment method. Your payment provider may need additional time to make the funds visible in your account.
Company information
Registered seller details are shown in the Company information block in the site footer.