FAQ

Frequently Asked Questions

How do I track my order?

When tracking is available for your dispatched order, it is shared in your shipping confirmation. See Track Your Order for more details.

How do returns work?

You can request a return within 30 days of delivery. Eligibility and return instructions are confirmed with support before an item is sent back. Read Returns & Refunds for the process.

Where can I see delivery information?

Review the delivery information at checkout before you place an order. After dispatch, use your shipping confirmation for the latest shipment details. See Shipping Information.

How do I contact MIMOLO?

Email help@mimolo.eu. For an existing order, include your order number and the email address used at checkout.

I cannot find my confirmation email. What should I do?

Check spam or promotions folders first. If it is still missing, email help@mimolo.eu with the email address used at checkout and we will help locate your order details.

Can I change an order?

Contact help@mimolo.eu as soon as possible. Whether a change can be made depends on the order's current status.

FAQ